Placement: Consent Agenda
Action Requested: for Motion / Vote
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Approve Amendment #2 to Contract #20200016 for QAlert CRM Knowledge Base.
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Submitted By: Angelene Frederick, Procurement Contracting Officer I.
Strategic Plan Link: The City's Mission to provide exceptional services.
Summary Brief (Agreements/Contracts only)
1. Prepared by: Angelene Frederick, Procurement Contracting Officer I.
2. Parties: City of Port St. Lucie and Catalis Public Works & Citizen Engagement, LLC.
3. Purpose: To provide 1PSL Customer Relationship Management (CRM) services to City of Port St. Lucie citizens, giving the citizen access to frequently asked questions, the ability to report problems, and provide analysis of the data to leverage resources.
4. New/Renewal/Modified: Renewal.
5. Duration: Renewed for three (3) years - October 1 ,2024 through September 30, 2027.
6. Benefits to Port St. Lucie: The citizens will maintain access to frequently asked questions and can report problems using the 1PSL app.
7. Cost to Port St. Lucie (Annual and Potential): An additional $195,627.00 for a new contract total of $295,627.00, as follows: Year 1 (FY 2025 $62,055); Year 2 (FY 2026 $65,157); Year 3 (FY 2027 $68,415). Future expenditures will be appropriated each budget year.
Presentation Information: N/A.
Staff Recommendation: Move that the Council Approve Amendment #2 to Contract #20200016 for QAlert CRM Knowledge Base.
Alternate Recommendations:
1. Move that the Council amend the recommendation and approve Amendment #2 to Contract #20200016.
2. Move that the Council not approve Amendment #2 to Contract #20200006 and provide staff with direction.
Background: 1PSL has used the QAlert CRM Knowledge Base Request Management Software as a Service since 2020 to provide its citizens with access to frequently asked questions and the ability to report problems. The software also provides the additional benefit of analysis of the data collected to leverage resources. The original...
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