Placement: Consent Agenda
Action Requested: for Motion / Vote
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Approve Amendment #2 to Contract #20200016 for QAlert CRM Knowledge Base.
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Submitted By: Nathaniel Rubel, Procurement Assistant Director, Procurement Management Division (PMD).
Strategic Plan Link: The City's Mission to provide exceptional services.
Summary Brief (Agreements/Contracts only)
1. Prepared by: Nathaniel Rubel, Procurement Assistant Director, PMD.
2. Parties: City of Port St. Lucie and Catalis Public Works & Citizen Engagement, LLC (Catalis).
3. Purpose: To provide 1PSL Customer Relationship Management (CRM) services to the City of Port St. Lucie citizens, giving the citizens access to frequently asked questions, the ability to report problems, and provide analysis of the data to leverage resources.
4. New/Renewal/Modified: Renewal.
5. Duration: The initial term began on 10/01/2019 through 09/30/2024. Amendment #2 is to renew the Contract for three (3) additional years (retroactively) from 10/01/2024 through 09/30/2027.
6. Benefits to Port St. Lucie: The citizens will maintain access to frequently asked questions and can report problems using the 1PSL app.
7. Cost to Port St. Lucie (Annual and Potential): An additional $182,436.00 ($60,812.00/yr.) for a new Contract amount of $427,285.92.
Presentation Information: N/A.
Staff Recommendation: Move that the Council Approve Amendment #2 to Contract #20200016 for QAlert CRM Knowledge Base, pursuant to City Code of Ordinances, Section 35.08(16) ("Licensed computer software, web-based applications and maintenance for such software and applications, so long as it is part of an existing system."). The original contract was procured via piggyback, but for reasons explained in the Issue/Analysis section below, that is not an option for extension of the Contract.
Alternate Recommendations:
1. Move that the Council amend the recommendation and approve Amendment #2 to Contract #20200016.
2. Move that the Council not approve Amen...
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